CAFM & Contract Support Analyst – Europe

Role overview

CAFM data and support

• Support management of geographical and technical data in the CAFM system and advise sites on asset data structures.
• Ensure asset data aligns with CBRE and Syngenta standards; cleanse and enhance data for compliance, reporting, and management information.
• Prepare data-load requests for asset additions and other changes that affect asset inventory.
• Provide first-line CAFM support to Europe operations teams, handle access requests, and provide application training as required.

Operations and reporting

• Generate ad hoc reports for strategic initiatives and prepare internal and external reports, including monthly operations reports and quarterly business reviews.
• Prepare and distribute operational support documents and assist the Regional Contract Support Manager with document development.
• Support Europe sites with operational needs, work order management, and closure.
• Help teams improve contract KPI/SLA performance; follow up failures, customer satisfaction and engagement scores, and corrective actions with the Regional Contract Support Manager.
• Provide other ad hoc support for compliant and exceptional client service.

Experience and skills

• A bachelor’s degree (BA/BS) and at least five years of process improvement, project management, or related experience are required.
• CAFM experience is required, including experience on platforms other than Maximo, ServiceInsight, or IFM Hub; training on IFM Hub may be provided.
• Strong proven customer service experience is required; outsourced-environment or similar-role experience is preferred.
• Operational experience in a diverse, complex organisation and proficiency in Microsoft Office are required.
• Candidates should be able to multitask under pressure and meet tight deadlines, with strong problem-solving, communication, influencing, accuracy, and attention-to-detail skills.
• Green Belt Lean Six Sigma certification is preferred.

Location and work pattern

• Based at Jealott’s Hill Campus at least three days a week, supporting a major account site as required.

About CBRE