Butler Valet
Role Overview
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.
Key Skills for This Role
Full Job Posting
Position details
- Full-time, non-management position in Doha West Bay, Doha, Qatar.
- The position is not remote.
Guest service and arrival coordination
- Provide personalized service, including delivering coffee and tea upon request and anticipating guest needs.
- Prepare arrival notes with guest preferences and communicate them to hotel operations.
- Coordinate VIP room preparation with the front desk, check room keys and room details, and escort VIP and early-arriving guests.
- Be present for guest check-in, complete butler flags in local systems, and send pre-arrival emails.
- Work with Guest Services and Engineering on requests and coordinate laundry pickup, delivery follow-up, and return to guests.
Service standards and other duties
- Report accidents, injuries, and unsafe conditions; follow company procedures, maintain professional appearance and confidentiality, and protect company assets.
- Welcome and acknowledge guests, assist individuals with disabilities, address service needs, and thank guests appropriately.
- Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
- Maintain positive working relationships, support team goals, and comply with quality assurance standards.
- The role involves standing, sitting, or walking for an entire work shift and handling objects up to 25 pounds; perform other reasonable duties requested by supervisors.
Preferred qualifications
- A high school diploma or GED equivalent is preferred.
- No related work experience, supervisory experience, license, or certification is specified as necessary.
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