Business Support Manager
About This Role
Main responsibilities
• Working with Sales to represent your company in a professional manner. Attend Business meeting and industry exhibitions. To give advisory on customer telecommunication requirements to sales teams and customers.
• Support sales team for customer enquiry and clarification, providing technical advice and analysis, formulating the optimum solution proposal and service implementation to customers.
• Calculate overall on-net and offnet costs of proposed solution, advise sales team on the appropriate quotation to customer.
• Follow up on service provisioning actions both internally and with customer, liaise with suppliers/vendors in project delivery, solve technical concern and manage technical support with network team during the process.
• Evaluate suppliers/vendors on regular basis, ensure all details on the database are maintained and updated accurately.
• Other assignments from line manager
Requirements:
• 5-10 years working experience in telecommunication sector, preferably for a telecom operator.
• Excellent skills in solution, pricing, and project management. Good knowledge of the topology and elements of telecommunication network and telecom operators’ legacy services.
• Education and training background in telecommunication with bachelor's degree or above.
• Familiar with MEA region, work or study experience in MEA region is a plus
• Excellent written and verbal communication skill in English, knowing Chinese would be a plus.
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