Business Support Executive (Food and Beverage)

About This Role

About Us

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.

The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise – always inspiring more…

Your Role

The role provides comprehensive administrative and commercial support to the Business Unit and Sales Team, ensuring high-quality customer service, efficient internal coordination, and accurate management of commercial data and processes. The position acts as a key interface between customers, sales, and internal departments, contributing to smooth business operations and customer satisfaction.

Skills & Competencies

• Strong customer service orientation with the ability to manage multiple requests and priorities
• Excellent organizational and follow-up skills, with a high level of attention to detail
• Ability to work proactively, independently, and collaboratively within cross-functional teams
• Strong communication skills, both written and verbal
• Good analytical skills to support reporting, sales statistics, and forecasting activities

Technical Requirements

• Experience working with ERP systems, order management tools, pricing systems, and CRM or project management systems
• Proficient in MS Office tools (Excel, PowerPoint, Word)
• Comfortable handling data accuracy across systems and databases

Personal Attributes

• Structured, reliable, and service-oriented mindset
• Ability to handle confidential and sensitive information appropriately
• Flexibility and adaptability in a fast-paced sales and customer-driven environment

About You

You have experience in sales support, customer service, or commercial coordination, ideally within a B2B or multinational environment.

You are comfortable working with CRM and ERP systems (SAP preferred) and handling data, reports, and daily operational tasks with an analytical and business-oriented mindset. Experience or interest in supply chain and logistics is a plus.

You enjoy working autonomously, take initiative, and bring a proactive, positive, and collaborative attitude to the team.

Fluency in French is required, ideally with exposure to Africa/Maghreb markets; Arabic is a plus, and English is needed for a global working environment.

You will join a small international team, reporting to Business Support team lead, supporting business activities across Magreb and French Speaking Africa Countries, Middle East and East and West Africa, colleagues based in Dubai, Egypt and Germany.

Our Offer

At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.

People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.

Committed to Diversity, Equity and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.

If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Reference: EA04263