Admin & Business Support Coordinator

About This Role

We are looking for a proactive and organized Business Support Coordinator to join our team in Dubai. This is a cross-functional role that sits at the intersection of sales support, accounting, and HR administration. The ideal candidate is a strong communicator who takes ownership, manages multiple priorities with ease, and thrives in a dynamic trading environment.

Responsibilities

■    Sales Support: 

•          Respond to customer inquiries via phone and email promptly and professionally

•          Create and manage CRM contacts, leads, and sales opportunities

•          Issue quotations and proforma invoices with accurate pricing and product availability

•          Create sales orders upon client confirmation and verify stock availability

•          Send order confirmations with expected delivery timelines

•          Close won opportunities in the CRM and maintain up-to-date records

•          Assist with vendor registration processes as required

■    Accounting Support:

•          Prepare and post sales and service invoices accurately in the ERP system

•          Review and send Statements of Account (SOA) to customers

•          Follow up on overdue balances via email, phone, and other communication channels

•          Coordinate cheque collection from customers

•          Handle and process customer credit application forms

•          Review and process overtime, per diem, area/site allowances, and uplift claims for service and sales teams; obtain necessary approvals

■    HR & Administration

•          Handle visa applications for employees and dependents (JAFZA and immigration processes)

•          Maintain and organize employee files including contracts, visa copies, Emirates ID, e-Labour and employment cards

•          Support company licensing activities including new applications, amendments, and renewals

Qualifications

■    Bachelor's degree in Business Administration, Accounting, Finance, or a related field

■    6-8 years of experience in a sales support, accounting, or business administration role

■    Prior experience in a Free Zone environment (JAFZA or similar) is an advantage

Skills & Attributes

■    Proficient in ERP systems and CRM platforms; strong command of Microsoft Office Suite

■    Solid understanding of invoicing, accounts receivable, and basic credit management

■    Excellent written and verbal communication skills in English

■    Highly organised with the ability to manage multiple priorities across different functions

■    Familiarity with JAFZA portal processes and UAE visa procedures is an advantage

■    A team player with a proactive, can-do attitude and strong attention to detail