Admin & Business Support Coordinator
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Key skills for this role
About the Role
We are looking for a proactive and organized Business Support Coordinator to join our team in Dubai. This is a cross-functional role that sits at the intersection of sales support, accounting, and HR administration.
Key Skills for This Role
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Overview
We are looking for a proactive and organized Business Support Coordinator to join our team in Dubai.
This is a cross-functional role that sits at the intersection of sales support, accounting, and HR administration.
The ideal candidate is a strong communicator who takes ownership, manages multiple priorities with ease, and thrives in a dynamic trading environment.
Responsibilities
- ■ Sales Support:
- Respond to customer inquiries via phone and email promptly and professionally
- Create and manage CRM contacts, leads, and sales opportunities
- Issue quotations and proforma invoices with accurate pricing and product availability
- Create sales orders upon client confirmation and verify stock availability
- Send order confirmations with expected delivery timelines
- Close won opportunities in the CRM and maintain up-to-date records
- Assist with vendor registration processes as required
- ■ Accounting Support:
- Prepare and post sales and service invoices accurately in the ERP system
- Review and send Statements of Account (SOA) to customers
- Follow up on overdue balances via email, phone, and other communication channels
- Coordinate cheque collection from customers
- Handle and process customer credit application forms
- Review and process overtime, per diem, area/site allowances, and uplift claims for service and sales teams; obtain necessary approvals
■ HR & Administration
- Handle visa applications for employees and dependents (JAFZA and immigration processes)
- Maintain and organize employee files including contracts, visa copies, Emirates ID, e-Labour and employment cards
- Support company licensing activities including new applications, amendments, and renewals
Qualifications
■ Bachelor's degree in Business Administration, Accounting, Finance, or a related field
■ 6-8 years of experience in a sales support, accounting, or business administration role
■ Prior experience in a Free Zone environment (JAFZA or similar) is an advantage
Skills & Attributes
■ Proficient in ERP systems and CRM platforms; strong command of Microsoft Office Suite
■ Solid understanding of invoicing, accounts receivable, and basic credit management
■ Excellent written and verbal communication skills in English
■ Highly organised with the ability to manage multiple priorities across different functions
■ Familiarity with JAFZA portal processes and UAE visa procedures is an advantage
■ A team player with a proactive, can-do attitude and strong attention to detail
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