Business Support Manager

About This Role

ENPI Group is the leading manufacturer, supplier and distributor specialized in Packaging Solutions and Printing Products in the UAE, GCC, MENA and Africa. ENPI is a Part of Saudi Printing and packaging Company. (a public listed company in Saudi Arabia).

Role Purpose

The Business Support Manager acts as the central coordination and control function for all commercial operations, ensuring consistency, discipline, and efficiency across sales processes, systems, and reporting.

The role is critical in enabling the sales organization to focus on customer engagement and revenue generation, while safeguarding commercial governance, pricing integrity, and operational alignment across all divisions and plants.

This role will be reporting to the Sales & Marketing Director.

Key Responsibilities

Commercial Process Governance

• Ensure all quotations and commercial offers comply with company policies, including pricing guidelines, validity periods, and contractual clauses.
• Support the implementation and enforcement of commercial standards across all divisions and markets.
• Monitor adherence to approval matrices and escalation procedures

Pricing & Quotation Control

• Coordinate the preparation and validation of quotations across divisions.
• Ensure accuracy, completeness, and consistency of all commercial proposals before submission to customers.
• Track quotation timelines and improve turnaround efficiency

ERP & Data Integrity

• Ensure proper use of ERP systems in all commercial activities.
• Monitor data accuracy, including pricing, validity dates, and customer information.
• Flag deviations and ensure corrective actions are implemented

Cross-Division Coordination

• Act as the central point of coordination between sales teams, plants, and support functions.
• Align inputs across divisions to ensure consistency in pricing, availability, and commercial terms.
• Support resolution of operational and commercial bottleneck

Reporting & Performance Tracking

• Consolidate and maintain sales pipeline reports across all divisions.
• Track key commercial indicators (pricing, margins, order status, etc).
• Support management with timely and accurate reporting for decision-making.

Key Performance Indicators (KPIs)

• 100% compliance of quotations with commercial policies.
• Zero use of expired quotations without proper approval.
• Accuracy and completeness of ERP commercial data.
• Turnaround time for quotation preparation and validation.
• Timely and accurate delivery of commercial reports.
• Reduction in pricing inconsistencies and commercial deviations.

Key Competencies

• Strong organizational and coordination skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• High level of rigor and discipline in process execution.
• Problem-solving mindset with a proactive approach.
• Strong communication and interpersonal skills

Strategic Impact

This role plays a key part in strengthening commercial governance, improving operational efficiency, and protecting company margins by ensuring consistent application of pricing and contractual standards across all business units

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Engineering, or related field.
• 5–8 years of experience in sales operations, commercial support, or business coordination roles.
• Strong understanding of commercial processes, pricing structures, and contract management.
• Experience working with ERP systems (SAP or equivalent preferred).
• High level of attention to detail and analytical capability.