Branch Supervisor

Role overview

Branch operations and client experience

• Oversee daily operations, staff schedules and attendance, shift coverage, branch opening and closing, facility standards, and appointment scheduling.
• Maintain compliance with DHA salon regulations, permits, hygiene, sanitation, licensing, and operational guidelines; conduct audits and inspections.
• Address client inquiries, concerns, and complaints; improve client retention and satisfaction and monitor feedback and Google reviews.

Sales and team leadership

• Drive retail and service sales, train and motivate staff to meet sales and performance targets, and monitor results.
• Supervise therapists and support staff; lead meetings, coach and train employees, and handle disciplinary matters and conflict resolution.
• Maintain staff grooming, uniform, conduct, and training standards, including DHA hygiene and safety requirements.

Inventory and financial management

• Manage inventory, product usage, ordering, replenishment, and stock audits while minimizing waste.
• Track and report revenue, client retention, and staff productivity; ensure accurate cash handling and manage petty cash and expenses.
• Identify cost-saving initiatives while maintaining service quality.

Qualifications and experience

• Minimum 3–5 years of supervisory experience in a beauty, wellness, or medical aesthetics center.
• Strong understanding of DHA regulations for salons and wellness centers and ability to enforce hygiene, health, and safety protocols.
• Strong leadership, communication, customer service, sales, and problem-solving abilities.
• Proficiency in scheduling and CRM systems.
• A diploma in Beauty Therapy, Business Administration, or a related field is preferred.

Performance indicators