Branch Manager (UAEN)

Job Purpose

Responsibilities

• Own and deliver all assigned revenue, profitability, and growth targets across the branch portfolio.
• Drive sales of all NXN products and services including Shipping, Courier, Logistics, Fulfillment, PO Box Solutions, Returns Management, Third-Party Services, Government Services, and Commercial Partnerships.
• Develop and execute local commercial plans to increase branch revenue and market penetration.
• Identify and capitalize on new business opportunities within the assigned territory.
• Drive customer acquisition, retention, and wallet-share growth.
• Monitor branch commercial performance and implement corrective actions where required.
• Lead branch participation in all sales campaigns, promotions, and commercial initiatives.

• Gross Profit Achievement (%)

• EBITDA Contribution

• Customer Retention Rate

• Average Revenue per Customer
• Revenue per Branch
• Revenue per Employee

Responsibilities

• Build and lead a high-performance sales culture across all branches.
• Coach, mentor, and develop Branch Supervisors and frontline teams on consultative selling techniques.
• Conduct regular sales reviews and performance coaching sessions.
• Drive cross-selling and upselling across all product categories.
• Ensure all employees actively contribute to commercial objectives.
• Implement sales incentive and recognition programs to maximize productivity.

• Sales Conversion Rate

• Cross-Sell Ratio
• Upsell Achievement
• Sales Productivity per Employee

Responsibilities

• Act as NXN's commercial ambassador within the assigned territory.
• Build strong relationships with SMEs, e-commerce businesses, retailers, government entities, and local communities.
• Generate qualified leads and referrals for NXN services.
• Support the onboarding of SME and corporate customers.
• Identify opportunities for strategic partnerships, reseller programs, and business collaborations.
• Drive awareness and adoption of NXN solutions within local markets.

• Corporate Leads Generated

• Partnership Revenue

Responsibilities

• Operate assigned branches as independent profit centers.
• Manage branch revenue, direct costs, operating expenses, manpower productivity, and profitability.
• Ensure efficient utilization of branch assets and resources.
• Drive continuous improvement initiatives to enhance profitability and productivity.
• Monitor branch financial performance and implement corrective measures when required.

KPIs

• Branch EBITDA

• Branch Profitability (%)

• Cost-to-Revenue Ratio
• Revenue per Square Meter
• Revenue per Employee

• Operating Expense Control

• Productivity Index

Responsibilities

• Ensure delivery of exceptional customer experiences across all branches.
• Promote a customer-first culture throughout the branch network.
• Monitor customer feedback and implement service improvement initiatives.
• Ensure effective complaint management and service recovery.
• Maintain service quality standards across all customer touchpoints.

Responsibilities

• Maximize branch footfall and customer engagement.
• Identify opportunities to expand NXN's presence through partnerships, PUDO locations, lockers, and network extensions.
• Recommend new revenue streams and service offerings based on market demand.
• Support implementation of network optimization initiatives.

KPIs

• Footfall Growth
• Revenue per Visitor

• Branch Utilization Rate

• PUDO Contribution

Responsibilities

• Ensure operational consistency across all branches.
• Maintain compliance with company policies, SOPs, financial controls, and regulatory requirements.
• Ensure branch readiness, security, safety, and risk management standards.
• Lead implementation of operational improvement initiatives.

• Internal Audit Rating

• SLA Achievement

Responsibilities

• Lead, inspire, and develop branch teams to achieve business objectives.
• Create a culture of accountability, ownership, and performance.
• Conduct performance reviews and development planning.
• Identify high-potential talent and succession opportunities.
• Promote employee engagement and retention.

Education

• Bachelor's Degree in Business Administration, Marketing, Sales, Retail Management, Logistics, Operations Management, or related discipline.
• MBA or equivalent postgraduate qualification is preferred.

Experience

• Minimum 8 years of experience in Retail, Logistics, Courier, Postal, Banking, Telecommunications, FMCG, or Multi-Site Operations.
• Minimum 4 years in a leadership role managing multiple branches, outlets, or territories.
• Proven track record in sales growth, business development, customer acquisition, and P&L management.
• Demonstrated success in leading commercial teams and delivering revenue targets.

Commercial Competencies

• Commercial Acumen
• Business Development
• Sales Leadership
• Revenue Management

• Customer Relationship Management

• Partnership Development
• Financial Management

Leadership Competencies

• Strategic Thinking
• People Leadership
• Decision Making
• Performance Management
• Change Leadership

Behavioral Competencies

• Customer Centricity

• Accountability & Ownership

• Results Orientation

• Resilience & Adaptability

• Problem Solving
• Communication Excellence

Success Measures