Branch Manager (Banking)

Branch Manager Profile

. Branch Operations Managemen

• tOversee all branch operations ensuring efficiency, compliance, and service excellence
• .Manage daily banking activities including deposits, withdrawals, loans, and account services
• .Ensure adherence to operational procedures, internal controls, and audit requirements
• .Monitor cash management, vault operations, and ATM functionality
• .Implement and maintain business continuity and disaster recovery plans

.2. Business Development & Sale

• sDevelop and execute branch business plan to achieve growth targets
• .Drive sales of banking products, including deposits, loans, credit cards, investment products, and insurance solutions
• .Identify and pursue new business opportunities in retail and SME segments
• .Build and maintain corporate and high-net-worth client relationships
• .Achieve monthly, quarterly, and annual revenue and profitability targets

.3. Team Leadership & Developmen

• tLead, motivate, and develop branch staff to achieve performance excellence
• .Conduct performance reviews, set KPIs, and provide coaching and feedback
• .Implement training programs to enhance team capabilities and product knowledge
• .Foster a positive, customer-centric culture aligned with bank values
• .Manage recruitment, succession planning, and talent development

.4. Compliance & Risk Managemen

• tEnsure full compliance with UAE Labor Law, CBUAE regulations, and banking standards
• .Implement Anti-Money Laundering and Know Your Customer procedures across all branch activities
• .Monitor and mitigate operational, credit, and fraud risks
• .Conduct internal audits and address audit findings promptly
• .Ensure WPS compliance and proper HR documentation

.5. Customer Experience Managemen

• tMaintain high standards of customer service and satisfaction
• .Handle escalated customer complaints and resolve issues effectively
• .Implement customer feedback mechanisms and service improvement initiatives
• .Monitor customer satisfaction scores and Net Promoter Score
• .6.
• Financial Managemen
• tManage branch profit and loss performance, budgets, and cost control
• .Analyze financial performance and implement corrective actions
• .Optimize resource allocation and operational efficiency
• .Monitor credit portfolio quality and minimize non-performing loans

.7. Regulatory & Reportin

• gPrepare and submit regulatory reports to CBUAE and internal stakeholders
• .Maintain accurate records for MOHRE inspections and labor compliance
• .Ensure proper documentation and record-keeping in line with banking standards
• .Coordinate with internal audit, compliance, and risk departments
• .

Educatio

• n:Bachelor's degree in Banking, Finance, Business Administration, or related fiel
• d.MBA or professional banking certification preferre
• d.Experienc
• e:Minimum 8-10 years of progressive banking experienc
• e.At least 3-5 years in branch management or a senior leadership rol
• e.Proven track record in the UAE banking sector preferre
• d.Skill
• s:Deep understanding of banking operations, products, and service
• s.Comprehensive knowledge of UAE banking regulations and CBUAE requirement
• s.Expertise in credit evaluation, risk assessment, and loan processin
• g.Strong financial analysis and profit and loss management skill
• s.Excellent leadership, coaching, and team development abilitie
• s.Proven sales and business development track recor
• d.Superior communication and interpersonal skill
• s.Proficiency with banking systems, including core banking, CRM, and reporting tool
• s.Fluency in English; Arabic language skills are highly desirabl
• e.Certification
• s:Certified Bank Branch Manager preferre
• d.AML/CFT Certificatio
• n.Risk Management Certification preferre
• d.Credit Analysis Certification preferre
• d.