Automotive Service Advisor
Skills
About This Role
Overview
Are you **customer-focused** and passionate about delivering exceptional **after-sales service**?
We are looking for a professional **Service Advisor** to ensure customers receive the highest level of service and an outstanding dealership experience.
This role is key to achieving workshop targets, improving CSI results, and building long-term customer loyalty.
Key Responsibilities
- Perform accurate write-ups of pre-orders and DMS job cards, capturing complete customer and vehicle information.
- Record notes, comments, and markings on pre-orders, highlighting any damages or missing items.
- Obtain customer signatures on job cards prior to work commencement.
- Coordinate with the Foreman to assess required work and prepare job cards accordingly.
- Maintain regular follow-up communication with customers and keep them informed on vehicle status.
- Keep WIP reports updated on a regular basis.
- Support Service Joiner Advisor wherever required to ensure smooth service operations.
- Conduct preliminary evaluations on warranty coverage versus customer-paid repairs.
- Obtain prior customer approvals for repairs and maintain proper approval records.
- Review customer service history to identify repeat concerns or previously addressed issues.
- Advise customers on required services and overall vehicle performance.
- Coordinate with Customer Relations (After Sales) to effectively resolve customer complaints.
- Achieve assigned KPIs, including Labour and Parts sales, CSI results, online training completion, and WIP compliance.
- Maintain a professional attitude, appearance, and organized work area at all times.
- Safeguard company assets and strictly adhere to health and safety regulations.
- Perform other duties as assigned by the Service Manager.
Requirements
- Bachelor’s degree in any discipline or Diploma.
- Minimum of **3 years** of relevant experience in a similar **Service Advisor** role.
- Valid driving license is mandatory.
- Fluency in English is essential; Arabic is preferred.
- Strong automotive technical knowledge with excellent interpersonal and communication skills.
- Ability to build customer rapport, encourage retention, and support customer loyalty.
- Computer literate with experience in DMS systems.
Why Join Us?
Join our automotive after-sales team as a Service Advisor in a major UAE group and play a vital role in delivering outstanding customer experiences while driving workshop performance and CSI excellence.
Job Type: Full-time
Pay: AED6,000.00 per month
Experience
- Service Advisor: 3 years (Preferred)
• Fluent English (Required)
- Arabic (Preferred)
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