Automotive Service Advisor - Aftersales

About This Role

Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car .

But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market .

Wanna join us on this exciting ride?

Job Description

Key Responsibilities:

• Meet and consult with customers before vehicle purchase to assess their expectations and concerns.
• Identify minor vehicle issues and recommend appropriate repairs or enhancements prior to delivery.
• Convince and guide customers on the benefits of fixing minor issues before purchase to ensure a better ownership experience.
• Promote and upsell Kavak Plus packages, extended warranties, and service packages.
• Clearly explain product offerings, pricing, and value propositions to customers.
• Coordinate with workshop and technical teams to ensure timely completion of agreed repairs.
• Follow up with customers to ensure satisfaction and conversion of upsell opportunities.
• Maintain accurate records of customer interactions, sales activities, and conversions.
• Achieve individual and team sales targets related to upgrades and service packages.
• Provide feedback to management on customer preferences and common concerns.

Skills and Qualifications:

• High school diploma or equivalent (associate degree or technical certification preferred).
• Proven experience in a customer service or sales role, preferably in the automotive industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational and time management abilities.
• Ability to work effectively in a fast-paced, target-driven environment.
• Basic computer skills and familiarity with service management software.
• Valid driver’s licence with a clean driving record.
• Good knowledge of automotive systems and repair procedures.
• Experience with specific automotive brands or service platforms is an advantage.

Key Skills & Competencies:

• Sales and negotiation skills
• Customer relationship management
• Problem-solving and decision-making
• Technical understanding of vehicles
• Upselling and cross-selling ability
• Team coordination

Performance Metrics (KPIs):

• Conversion rate of upsell opportunities
• Revenue generated from service packages and warranties
• Customer satisfaction scores
• Pre-sale issue resolution rate
• Follow-up and closure efficiency

Do you want to be part of this story? Apply now!