Associate Warehouse Supervisor

About Al Tayer Insignia

Job Purpose

Functional Roles and Responsibilities

• Oversee receiving of all shipments into the warehouse against procurement records.
• Ensure order accuracy and reporting of inconsistencies or damages in a timely manner.
• Manage quality check activities and ensure every item is properly tagged.
• Organize storage in a safe and secured manner to avoid damage or loss.
• Ensure timely submission of Good Receipt Note (GRN) to Finance for supplier invoice matching and payments.
• Supervise timely discrepancy/damage reporting and escalations.
• Arrange picking, quality check and packing of items based on store and customer orders.
• Coordinate with last mile team for deliveries.
• Daily SLA monitoring for inbound and outbound operations.
• Manage Salesforce tickets and ensure timely response to warehouse cases.
• Handle store and customer returns within stipulated SLA timelines.
• Manage shifts and ensure shift targets are achieved daily.

Additional Responsibilities

• Track and maintain records of user productivities and ensure warehouse assistants' KPIs are met.
• Support warehouse supervisors in shift, ROTA planning and staff allocations.
• Review operational processes from a risk management perspective and escalate concerns to the site HSE committee.
• Guide and motivate subordinates to enhance performance and develop them for higher level roles.
• Maintain HSE practices to minimize property damage and injury.

Education and Experience

• A relevant vocational qualification would be an advantage.
• 2-3 years experience within retail logistics or warehouse operations.

Knowledge and Skills

• Good knowledge of material receiving, storage and handling gained through formal trainings or work experience.
• Working knowledge in any WMS and Ecommerce fulfillment knowledge is preferred.
• Process driven, excellent attention to detail and can work with minimal guidance.