Associate Systems Engineer

As an Associate Systems Engineer, you'll be responsible for providing onsite support to end users across desktop, laptop, mobile and peripheral environments. Working as part of a collaborative team, you'll troubleshoot incidents and service requests, support hardware refresh and deployment activities, maintain technology assets and help deliver a seamless support experience.

You'll work across a variety of customer locations, supporting both day-to-day operational needs and larger project activities while contributing to continuous improvement initiatives and maintaining high service standards.

Previous experience in desktop support, end user support or IT service delivery environments

Strong troubleshooting skills across Windows 10 and Windows 11 environments

Experience supporting mobile devices, including iOS and Android

Excellent communication and customer service skills

The ability to manage competing priorities and work autonomously

A current Australian Driver's Licence and willingness to travel to customer locations

Experience supporting hardware deployments, refresh programs and asset management activities

Exposure to SCCM/Configuration Manager and ITIL practices will be highly regarded

ITIL Foundation, Microsoft Modern Desktop Administrator or similar certifications are advantageous

A collaborative approach and passion for continuous learning

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

· Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.

· Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.

· Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).

· Celebrate together – Social events, cultural celebrations, end-of-year functions and more.

· Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.