Senior Service Desk Technician

As a Senior Service Desk Technician, you will be a key point of contact for technical support, you’ll ensure a seamless and responsive experience for end users - primarily focused on Service Desk environments. This role suits someone who thrives on solving problems, sharing knowledge, and driving positive outcomes. You’ll also play a vital role in mentoring junior team members and promoting continuous improvement within the team.

Proven experience in a Service Desk role prior

A strong customer-first mindset with the ability to communicate clearly and empathetically

Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools

The ability to work both independently and collaboratively in a team setting

Experience with updating knowledge articles and implementing new processes

A passion for mentoring and training team members

A willingness to continuously learn and adapt in a fast-paced environment

Strong time management skills with a knack for prioritising tasks in a dynamic environment

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.

Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.

Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).

Celebrate together – Social events, cultural celebrations, end-of-year functions and more.

Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

Other Perks - Access to our employee discounts platform, discounted gym membership and more.