Assistant Manager, People Development

Company

Role overview

Training tools and administration

• Compile and update technical training manuals and tools with the Regional Office; organize training certificate distribution.
• Coordinate yearly performance reviews for supervisory staff with the People & Culture team.
• Compile course requirements, training attendance, hotel inspection reports, and on-the-job observations.
• Ensure course materials and updated job descriptions for in-house departmental trainers are available and adapted to operational needs.
• Counsel supervisors and employees on training matters; prepare monthly training, quality, and business summary reports.
• Implement Learning & Development standards, coordinate updates to employee files, and ensure annual individual development plans for department heads and below.
• Ensure quality reporting and action plans are implemented on time.

Training and learning

• Train in-house departmental trainers and select trainers to cover required fields.
• Coordinate and supervise internal technical training and courses for department heads and supervisors.
• Ensure departments establish monthly training schedules in advance.
• Coordinate training with the General Manager, department heads, and Area Director of Learning and Development when applicable.
• Oversee property induction programs, evaluate and update training initiatives, and identify development partners when appropriate.
• Drive e-learning and follow up with external course participants to ensure learning is applied at work.

Quality and general duties

• Lead quality planning and a quality assurance committee, including hiring, skill development, and performance management.
• Set quality assurance objectives, monitor targets, and lead monthly quality meetings and action planning.
• Monitor guest feedback and staff performance; identify development areas and promote quality improvement.
• Review Global Brand Compliance assessments with department heads and ensure required improvement plans are implemented.
• Identify quality-related training needs, deliver training, gather data, prepare monthly statistics, and conduct internal audits and inspections.
• Coach and motivate managers and staff; perform special projects and other duties assigned by management.
• Keep the General Manager, department heads, and supervisors informed about important hotel operational events and news.
• Follow relevant operational standards and Learning and Development objectives; use TrustYou and quality-related systems.

Qualifications

• Bachelor’s degree in a relevant field or equivalent education and work-related experience.
• Two years of hospitality Learning and Development experience with a track record.
• Progressive experience managing and directing learning or organizational development programs in a multi-unit organization.
• Strong oral and written communication and proficiency designing and delivering learning to multicultural, multi-level audiences.
• Understanding of people strategy and organizational effectiveness; strong organization, project management, and execution skills.
• Ability to develop original content, work across cultures, coach, deliver constructive feedback, and lead teams.
• Ability to prioritize multiple tasks and adapt to a dynamic, fast-paced environment; positive orientation, operational decision-making, and self-development.

Performance metrics