Reservations Manager (Saudi National Only)
Role Overview
The Reservations Manager leads the reservations department and manages its strategy and daily operations.
The role drives revenue performance and booking experiences, partnering with Revenue Management, Front Office, Sales and Marketing, and Guest Experience.
Key Skills for This Role
Full Job Posting
About FAENA
FAENA describes its culture as rooted in art, culture, community, imaginative design, collaboration, and hospitality.
FAENA The Red Sea is part of the company's expansion in Saudi Arabia.
Role overview
The Reservations Manager leads the reservations department and manages its strategy and daily operations.
The role drives revenue performance and booking experiences, partnering with Revenue Management, Front Office, Sales and Marketing, and Guest Experience.
Duties and responsibilities
- Oversee reservations across phone, email, OTAs, GDS, and direct website channels; set service standards and protocols.
- Coordinate pricing, rate integrity, availability, and inventory allocation with Revenue Management.
- Analyze booking pace, pickup, denials, and cancellations and recommend actions to improve occupancy and RevPAR.
- Review VIP and high-value bookings, lead upselling and cross-selling, and ensure personalized arrangements are delivered.
- Maintain accurate PMS and channel-manager information; coordinate guest arrivals, departures, and special requests.
- Resolve booking escalations, audit records, and ensure brand and data-privacy compliance.
- Prepare performance reports, forecasts, and budgets; recruit, train, and evaluate team members.
- Manage overbooking and inventory control; monitor hospitality trends, competitors, and guest expectations.
Qualifications
- 4–6 years of progressive reservations or revenue-related experience in luxury hospitality, including 1–2 years in a supervisory or managerial role.
- Experience with PMS, CRS, GDS, and channel-management platforms; knowledge of hotel operations, rate structures, revenue management, and distribution strategy.
- English fluency required; additional languages are advantageous.
- A bachelor’s degree in Hospitality Management, Business, or a related field is preferred; luxury resort or lifestyle-brand pre-opening experience is an advantage.
Skills
- Leadership, coaching, team motivation, and accountability for luxury service standards.
- Commercial and analytical judgment, communication, negotiation, and interpersonal skills.
- Attention to detail, accurate data and financial handling, and solutions-oriented problem-solving under pressure.
- Organization, time management, cross-team collaboration, and proficiency in reservations technology, Microsoft Office, and reporting tools.
- Discretion and sound judgment with VIP and high-profile guest arrangements.
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