Reservations Agent (Saudi National Only)
Role Overview
The Reservations Agent handles room reservation inquiries and bookings with efficiency, accuracy, and strong customer service.
The role supports revenue optimization through accurate system handling and provides service aligned with luxury hospitality standards.
Key Skills for This Role
Full Job Posting
About FAENA
FAENA describes its culture as centered on art, culture, community, imaginative design, collaboration, and hospitality.
FAENA The Red Sea is part of the company's expansion in Saudi Arabia.
Role overview
The Reservations Agent handles room reservation inquiries and bookings with efficiency, accuracy, and strong customer service.
The role supports revenue optimization through accurate system handling and provides service aligned with luxury hospitality standards.
Duties and responsibilities
- Handle reservation inquiries through phone, email, and online channels.
- Process bookings, changes, cancellations, and special requests accurately.
- Maintain complete guest and rate details in the Property Management System.
- Explain room types, rates, packages, and resort services to potential guests.
- Upsell room categories and promote offers to support revenue.
- Coordinate with Front Office and Housekeeping on arrivals, room readiness, and guest arrangements.
- Monitor channel information, resolve booking issues, and maintain accurate records.
- Follow brand standards and data privacy rules; support overbooking and inventory control.
Qualifications
- High school diploma required; a Hospitality Management or related diploma or degree is preferred.
- 1–3 years of experience in reservations, front office, or hospitality customer service.
- Familiarity with PMS and reservation platforms; basic knowledge of hotel operations, inventory, and rate structures.
- Fluency in English required; additional languages are advantageous.
Skills
- Strong communication and customer-service skills, attention to detail, and accurate data entry.
- Ability to manage multiple requests in a fast-paced environment with strong organization and time management.
- Sales-oriented approach, problem-solving ability, teamwork, and coordination across teams.
- Proficiency in basic computer systems and reservation software; professionalism aligned with luxury service expectations.
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