Airline Customer Service Agent
Role Overview
Full-time Airline Customer Service Agent supporting passenger services and airport operations in Dubai.
The role assists passengers throughout check-in, ticketing, boarding, reservations, baggage inquiries, and travel-related concerns.
Key Skills for This Role
Full Job Posting
Role overview
Full-time Airline Customer Service Agent supporting passenger services and airport operations in Dubai.
The role assists passengers throughout check-in, ticketing, boarding, reservations, baggage inquiries, and travel-related concerns.
Passenger and airport operations
- Assist with check-in, boarding, ticketing, reservations, bookings, ticket changes, cancellations, and reservation updates.
- Provide flight schedule and disruption information and answer baggage, documentation, and boarding inquiries.
- Coordinate with airline, baggage, flight operations, ground handling, and airport teams.
- Verify passenger identification, travel documents, visas, and travel information; maintain passenger records and update systems.
- Guide passengers through airport processes and assist elderly travelers, unaccompanied minors, and passengers needing mobility assistance.
- Handle complaints and special requests, and follow airline policies, airport security procedures, aviation regulations, and service standards.
Qualifications and experience
- High school diploma or equivalent is required.
- Knowledge of airline check-in, boarding, ticketing, and passenger handling is required.
- Familiarity with reservation systems, departure control systems, airport procedures, baggage handling, flight schedules, and travel documentation is sought.
- Aviation, Travel and Tourism, or Hospitality diploma or degree is an advantage.
- Relevant airline, airport, passenger handling, or ground services experience is preferred.
Candidate skills
- Strong communication and interpersonal skills with a customer-oriented approach.
- Ability to manage multiple requests in a fast-paced airport environment.
- Flexibility to work rotational shifts, weekends, and public holidays.
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