Air Ticketing Executive

Job summary

Responsibilities

• Handle domestic and international flight reservations, bookings, and ticket issuance; process reissuance, cancellations, refunds, and itinerary modifications.
• Compare fares, schedules, routes, and travel options; prepare quotations based on customer preferences, dates, and budgets.
• Assist customers with reservations, confirmations, itineraries, and booking inquiries using GDS platforms such as Amadeus, Sabre, or Galileo.
• Calculate fares, taxes, surcharges, penalties, and fees; explain baggage, check-in, airline policies, and travel regulations.
• Coordinate with airline representatives and travel partners on ticketing issues and reservation requests.
• Manage date changes, name corrections, and refunds in line with airline policies; verify passenger details and travel documents.
• Maintain booking, passenger, payment, and ticketing records; communicate flight schedule changes, cancellations, and delays.
• Resolve complaints and ticketing issues, comply with fare rules and procedures, and maintain customer relationships.

Qualifications and skills

• A bachelor's degree or diploma in Travel and Tourism, Aviation Management, Hospitality, or a related field is preferred.
• Relevant air ticketing, airline reservations, travel consulting, or reservations experience is an advantage.
• Practical knowledge of airline reservation and ticketing procedures; familiarity with GDS platforms such as Amadeus, Sabre, or Galileo.
• Understanding of airfare calculations, fare rules, reissuance, refunds, booking systems, schedules, and travel documentation.
• Knowledge of international travel regulations, baggage policies, and airline terms and conditions.
• Strong customer service, communication, problem-solving, and computer skills, including Microsoft Office proficiency.
• Ability to manage multiple bookings and meet deadlines in a fast-paced work environment.

Employment and location

• The description states full-time employment and lists Dubai, UAE as the location.