Air Operations Agent II

Role overview

Responsibilities

• Qualify customer shipping requirements and obtain regulations, certificates, and documentation.
• Prepare accurate and profitable quotations.
• Process shipments in CargoWise, including data entry, scheduling, AES entry, bookings, routing, and milestone updates.
• Coordinate air import and export shipments and review orders and documents.
• Track delays, damages, and problems and resolve customer issues.
• Coordinate recovery and delivery schedules with cartage agents and international partners.
• Communicate operational problems to customers, partners, sales teams, and other stations.
• Follow customer SOP instructions and company KPIs and guidelines.
• Ensure shipments are properly billed within company timelines.

Qualifications

• High school diploma or equivalent.
• Certified CargoWise Specialist CCO certification is required.
• Advanced knowledge of CargoWise.
• Two to four years of freight forwarding experience is preferred.
• Dangerous Goods Certification is preferred.
• Intermediate knowledge of freight movement, air vendors, regulations, pricing, routings, equipment, Incoterms, and shipment profitability.
• Basic to intermediate experience using Microsoft Office.
• Strong organizational, time management, analytical, communication, and problem-solving skills.

Operational knowledge

• Knowledge of country regulations and company policies that minimize risks to customers and the company.
• Ability to calculate using currency, weight, volume, and distance measurements.
• Ability to read, comprehend, and write routine correspondence.
• Ability to communicate effectively with varied audiences in one-on-one or small-group settings.

Compensation

• The wage range is $27.80 to $39.20 per hour and may vary by geography, knowledge, skills, abilities, and experience.

Benefits

• Benefits may include medical, prescription, dental, vision, life, disability, retirement, tuition reimbursement, paid leave, and employee support programs.
• Vacation availability varies by tenure, with additional personal, sick, volunteer, and company holidays.

About AIT Worldwide Logistics