Air Export Operations Agent III

Role Overview

Core Responsibilities

• Receive and validate customer orders, shipment details, export authority, restricted commodities, sanctions, documentation, and Incoterms.
• Select routing and transit options, obtain vendor quotations, confirm customer acceptance, and secure airline bookings.
• Dispatch inland transportation, accrue costs in CargoWise, and complete initial and final shipment profitability checks.
• Issue booking confirmations, invoices, house air waybills, pre-alerts, and other required shipment documents.
• Track cargo delivery and flight milestones, validate documents, file AES when applicable, and upload records to CargoWise.
• Manage customer reporting, document distribution, and additional system milestones according to requirements and procedures.

Qualifications

• A team-oriented approach, strong work ethic, ownership, accountability, autonomy, and openness to change are expected.
• Customer service focus and the ability to build relationships with internal and external customers are required.
• An associate degree or equivalent is preferred.
• Four to six years of freight forwarding experience is preferred.
• Dangerous Goods Certification is preferred.
• Certified CargoWise Specialist CCO certification is required, while CCS certification is preferred.

Knowledge and Skills

• Proficiency with CargoWise and MS Office is expected.
• Advanced knowledge of freight movement, air vendors, air space configurations, container loads, loading constraints, regulations, pricing, routings, equipment, Incoterms, and profitability is required.
• Advanced math, geography, numerical analysis, problem solving, organization, time management, and professional communication are required.
• The role requires the ability to interpret complex procedures and regulations and prepare correspondence and procedural documents.

Compensation and Benefits

• Base compensation may be supplemented by a performance-based bonus depending on position eligibility.
• Benefits may include medical, prescription, health savings, flexible spending, dental, vision, life, disability, retirement, tuition reimbursement, and paid leave programs.

About AIT Worldwide Logistics