Administrative Support IV

Opportunity

Role responsibilities

• Collect and validate documentation for information requests and help ensure requests are processed accurately and completely.
• Serve as a liaison between patients, healthcare providers, and third parties.
• Manage competing priorities and deadlines while providing respectful customer service and clear communication.
• Work independently and collaboratively with an interdisciplinary team.

Required qualifications

• Some post-secondary education and completion of a Medical Office Assistant, Hospital Unit Clerk, or Health Informatics Office Assistant certificate program.
• A Medical Terminology Certificate and keyboarding speed of at least 45 words per minute, with testing required.
• At least 1 year of recent healthcare documentation or release-of-information experience in a complex healthcare environment or provincial health system.
• At least 1 year working in a CIS or electronic medical record application.
• Score at least 80% on an assessment of medical terminology, anatomy and physiology, and pharmacology across acute care specialties.
• Understanding of health information privacy, access, and disclosure practices; strong English communication and Microsoft Office skills.
• Strong organization, time management, customer service, interpersonal skills, and ability to prioritize, adapt to interruptions, and meet deadlines.

Preferred qualifications

• Additional training related to the Health Information Act, access and disclosure, or privacy/confidentiality is preferred.
• Experience with hybrid or electronic health records is an advantage.
• Health Information Certified Associate certification through the Canadian College of Health Information Management is preferred.

Work arrangement and schedule

• Primary location is Foothills Medical Centre in Calgary; the posting lists a 1.00 FTE position.
• Temporary full-time employee class, with an end date of October 1, 2027.
• Day and weekend shifts; shifts are 7.75 hours, with 10 shifts per two-week cycle.

Compensation

• Listed minimum salary is $28.49 and maximum salary is $34.62; the posting does not specify a pay period.