Accounts Receivable Manager

About This Role

Role Purpose:

• Develop and implement accounts receivables and credit management policies and procedures
• Develop and implement accounts receivables controls to ensure accurate recording of amounts due from customers and co-ordinate with finance operations team to correctly record advance payments, cash receipts, post dated cheques and management of credit limits
• Assess and prioritise collections based on business criticality, especially for overdue payments
• Control and optimise cashflows from collections
• Report and analyse customer profiles, credit reports and set appropriate credit limits, minimizing risk to the company, balanced against commercial decisions for new business or opportunities

Key Duties and Responsibilities:

Accounts Receivable:

• Oversee the full accounts receivable cycle, including billing, collections, cash application, and dispute resolution
• Ensure timely and accurate invoicing aligned with contractual terms
• Monitor aging reports and drive collection strategies to reduce DSO (Days Sales Outstanding)
• Implement best practices to improve cash flow and working capital performance
• Develop and track KPIs for AR performance and reporting

Credit Management:

• Establish, review, and enforce credit policies and procedures
• Evaluate customer creditworthiness using financial analysis, credit reports, and market intelligence
• Approve credit limits and payment terms in line with company risk appetite and internal approval limits
• Continuously monitor customer accounts for changes in risk profile
• Minimize bad debts and provisions through proactive risk mitigation strategies

Team Leadership and Development:

• Lead, mentor, and develop the team
• Set clear objectives and performance standards
• Foster a culture of accountability, continuous improvement, and customer focus
• Collaborate cross-functionally with Sales, Legal, and Treasury and Finance teams

Process Improvement & Systems:

• Identify and implement process improvements and automation opportunities
• Ensure efficient use of ERP and receivables management systems
• Drive digital transformation initiatives within AR and credit management

Stakeholder Management:

• Partner with internal stakeholders to resolve disputes and improve billing accuracy
• Maintain strong relationships with Sales teams, key customers to support collections and issue resolution in a professional and commercial way
• Provide regular reporting and insights to senior management on cash inflow forecasts, risk exposure, and performance against KPI’s

Governance and Compliance:

• Ensure compliance with internal policies, procedures, financial regulations, and audit requirements
• Support internal and external audits related to receivables and credit processes

Qualifications, Experience, Knowledge & Skills:

• BSc degree in Commerce, Finance, or Accounting. CPA or CMA is an added advantage
• 10+ years of experience in AP / Accounting operations
• Proven leadership experience managing teams in a mid-to-large sized organization
• Strong understanding of GL accounts and sub ledger reconciliations
• Strong understanding of credit risk assessment, collection strategies, and financial analysis
• Experience with Navision or SAP S/4HANA is an advantage
• Excellent interpersonal and communication skills
• Ability to solve problems and handle customer-related disputes
• Fluent in English, both written and spoken