Account Manager

Role overview

Client accounts and recruitment coordination

• Follow business measures, guidelines, standard operating procedures, and company strategies; provide sourcing specialists with complete job descriptions and search terms.
• Coordinate suitable resumes with sourcing specialists, schedule client interviews, obtain feedback, and prepare commercial proposals when consultants are to be mobilized.
• Strengthen client relationships, collect feedback, coordinate service improvements, and support revenue and profit-margin targets.

Contracts and operations

• Review terms and approve contracts; negotiate terms for contract renewals and amendments with consultants or clients.
• Forward mobilization documents to clients and generate direct-hire or contract information for Contracts & Logistics, HR, and Finance.
• Coordinate with Contracts & Logistics, Finance, and Business Development to resolve operational issues and follow up on recruitment matters.

Reporting and business analysis

• Prepare monthly performance reports and client visit reports for Operations and Commercial Directors.
• Develop projections from client visits, present anticipated business at monthly account reviews, and inform sourcing leaders of expected resume needs.
• Monitor competitor information and analyze won and lost business for assigned clients and projects.

Education and experience

• Degree in any discipline and 2–3 years of experience in a similar industry.
• Oil and gas industry awareness is a plus.

Skills and capabilities

• Fluent spoken and written English and proficiency in MS Word, Excel, and PowerPoint are mandatory.
• Able to communicate fluently with clients and understand their requirements; strong leadership and problem-solving skills.
• Willingness and ability to travel.
• Update the CRM for lead opportunities and operational processes.