Account Management Executive

About Tabby

About the role

Key Responsibilities

• **Account Growth & Product Adoption**
• Identify high-potential accounts through segmentation and performance insights, and drive growth by expanding merchants’ use of Tabby’s products and services.
• Proactively introduce relevant solutions and develop upsell and cross-sell opportunities aligned with merchant needs.
• **Product & Service Expansion**
• Actively sell and drive adoption of Tabby’s products and services across the merchant portfolio.
• Identify suitable merchants, clearly position the value of solutions, and guide clients through onboarding and expansion opportunities to increase product penetration and revenue.
• **Client Relationship Management**
• Build and maintain strong, long-term relationships with merchants, developing a deep understanding of their business models, priorities, and growth plans.
• **Strategic Projects & Initiatives**
• Contribute to cross-functional initiatives such as product launches, optimizations, and operational improvements that enhance merchant experience and business outcomes.
• **Data & Performance Insights**
• Monitor account performance using data and reporting to identify trends, opportunities, and risks.
• Translate insights into clear recommendations that support merchant growth and increased product adoption.
• **Problem Solving & Ownership**
• Take a proactive approach to identifying and resolving challenges, coordinating with internal teams to implement effective, scalable solutions that support merchant success.
• **Cross-functional Collaboration**
• Partner closely with sales, product, marketing, tech, and operations teams to deliver merchant solutions, support projects, and identify opportunities to expand product and service usage across the portfolio.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• 1-3 years of prior experience in Account Management, Business Development, Sales or similar client-facing roles.
• A knack for numbers and deriving insights from data.
• Proven experience in account management, sales, or a similar client-facing role is a plus.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication, data analytics, and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.

Job Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance
• Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!