Manager, Account Management - Team Lead

Overview

• ***Company Description***
• We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day.
• When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, TikTok, Sony, or eBay, there’s a good chance our technology powers the payment behind the scenes.
• At Checkout.com, we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally.
• Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale.
• We’re also building a company designed for people who want to do career-defining work.
• We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact.
• With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started.
• The role:
• Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Management Team Lead to nurture and maintain long-term relationships with our Enterprise merchants.
• This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
• This role also includes people management responsibilities, specifically leading a small team of Account Management Specialists.
• You will be the business advisor and main point of contact to a merchant post integration process.
• You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants.
• Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
• What you’ll be doing:
• Lead, mentor, and coach a small team of Account Management Specialists, driving their professional growth and development
• Own the day-to-day management of the team, including workload allocation, performance monitoring, and ensuring the team collectively exceeds strategic and financial targets.
• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
• About you:
• 10+ years experience in a B2B Account Management, Relationship Management or a commercially focused role in the Payments Industry
• Deep knowledge of Digital Payments with 5+ years in a Payments company
• 1-2 years of people management experience
• A strategic problem solver with excellent project management skills
• Good knowledge of today’s major e-commerce and payments technologies, players and major future trends
• Customer driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation

Additional Information