Head of Account Management

The Seat

The Company

Build The Function

• Design and own the account management operating model — how clients are onboarded, retained, expanded, and escalated at scale
• Build the playbooks, metrics, and systems that make the function run without you in every call
• Define and move the retention and expansion metrics weekly
• Hire, develop, and lead the account management team as the function grows
• Bridge the gap between sales, delivery, and the client — structurally, not just situationally
• In The Early Phase, Get Close To The Work
• Carry a direct client load while you build — using that proximity to understand what needs fixing and what needs building
• Retain and grow $100K+ accounts through sharp communication and commercial instinct
• Identify and close expansion opportunities inside the existing book
• Feed structured, actionable feedback to delivery so the product keeps improving

Why This Seat is Worth Taking

• You are not inheriting someone else's system — you are building the one that scales with the business
• Real scope from day one. The function is yours to define, staff, and run
• Direct exposure to operators who have built and scaled products past $100M in revenue across 12 launches
• The client base is $100K+ buyers — sharp founders and operators, not mid-market box-checkers
• Fully remote, stable full-time role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter
• Run this well and the scope grows — a second product line, a broader ops seat, or a regional leadership role

You Will Probably Not Fit If

• You are a great account manager looking for a senior IC role
• You need a fully built function before you can lead one
• You are more comfortable executing a system than designing one
• You measure progress in monthly reviews instead of weekly client and revenue signal
• You are looking for a calm, structured environment with predictable expectations

Qualifications

• 5+ years in account management, client success, or CS leadership — with at least some of that time spent building or rebuilding a function, not just running one
• Background in management consulting, B2B agency, high-growth info or coaching business, or SaaS — ideally where you served sophisticated buyers at $50K–$200K+ contract values
• Has built or redesigned a CS or AM operating model — playbooks, escalation frameworks, retention metrics — not just inherited one
• Has led or grown a team, not just managed a book
• Has retained a high-value client through a difficult period and can tell you exactly how
• Comfortable making decisions and moving fast in ambiguity
• AI-native: thinks in systems, uses AI tools daily, can map and improve a workflow end to end
• High-agency, low-ego, fast-moving — bored by long meetings and slow decisions
• Native or near-native written and spoken English

What You Get

• Competitive base salary ($20,000–$25,000 USD / Month) + performance bonus tied to retention and expansion outcomes you own
• Fully remote — work from US, UK, UAE, Canada, or Australia
• Full-time, stable role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter
• Direct line to senior leadership that has built and scaled products past $100M in revenue
• Real growth track — run this seat well and you take on a broader scope, a second product line, or a regional ops seat
• You work with clients and operators at the top end of the market, not mid-tier accounts with low stakes