Manager - Account Management (Category)
Skills
About This Role
Job Title
Manager - Account Management \| Majid Al Futtaim Retail \| Digital HO (UAE)
Role Profile
The Manager - Account Management is part of a dynamic, result-oriented business development/sales organization, The role will be focused on new seller recruitment for Carrefour Marketplace business.
The role holder will be responsible for lead generation, lead evaluation (cold calls, seller visits, emails, etc.), launching the business on Carrefour Marketplace.
The role will require strong relationship management skills to identify and close win-win partnerships.
The Manager - Account Management will also be helping sellers to grow their business on Carrefour Marketplace by driving adoption and awareness of various marketplace tools, and help provide sellers with insights.
Account/Category Management Responsibilities
- Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
- Be the unique point of contact for your Sellers regarding sales, business development, and account management.
- Conduct weekly/monthly and quarterly deep dives to understand root cause of your sellers’ performances and actions to accelerate growth.
- Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience thanks to their unique products, capability to be priced competitively, and ensure an end-to-end good experience
- Ensure that every Seller meets the quality bar required and meet customers’ expectations, and category quality guidelines. Be the voice of Sellers, by raising their pain points and concern to the product team.
- Lead deep-dive analyses on category performance, pricing, supply trends, and competitive benchmarks to identify revenue and margin growth opportunities.
- Own category strategy including selection priorities, brand acquisition, pricing, and promotional roadmaps.
- Build annual and quarterly business plans, defining category targets, benchmarks, and success metrics.
- Evaluate category health and drive initiatives to improve availability, ASP optimization, attach-rate enrichment, and customer experience.
- Strong Excel and Tableau skills with SQL is a big plus. Knowledge of productivity tools like SalesForce, ZOHO
- Identify opportunities to improve the Marketplace Selling Partners experience through scalable solutions and manage their roll-out.
- Demonstrated ability to dive deep in understanding the business, product, customer, and relevant landscape.
Minimum Qualifications/education
- Bachelor’s Degree in Marketing , Advertising or Sales
- Master's degree is preferrable
- Minimum experience
- 5+ years in a similar position
- 3+ years in an Ecommerce environment
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