Workshop Supervisor
Skills
About This Role
Overview
- The role is responsible in overseeing skilled mechanics and electricians & service station workers for one emirate.
- The role will independently supervise the workshop operations and liaise with the service advisors, parts department and technicians report on a day to day progress.
- The role is in charge of the scheduling, and workshop loading to ensure a smooth flow of the workshop as per ISO-QSE integrated management system & SOP to optimize the usage of manpower, deliver required productivity and achieve the assigned target .
- Receive Job Orders for service and repair jobs from Service Advisors - Manage loading and - Provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer. - Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience. - Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed. - Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue. - Should have flair for selling value added services, tyres, accessories etc.
- Responsible to achieve set target productive efficiency for the month. - Responsible in ensuring workshop productivity is maximized - Regularly monitor service orders (WIP) and ensure timely billing. - Responsible for the vehicle's ready turnaround time.
- -Responsible to achieve fix right first time target ( FIRFT)
- Responsible in ensuring Technician's Skills are developed for cross-functionality - Ensure all the direct subordinates are updated of their daily or weekly performance - Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
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