Workshop Supervisor

Job purpose

Workshop operations and technical quality

• Plan daily work and allocate jobs based on technician skills, workload, and delivery commitments.
• Monitor jobs and arrange manpower, tools, and parts to resolve delays.
• Document customer concerns, inspection findings, and authorized work in job cards; keep ERP job information current.
• Oversee inspection, diagnosis, repair, maintenance, testing, final checks, and release of vehicles or equipment.
• Investigate repeat repairs, workmanship complaints, and warranty claims and implement corrective measures.

Customer service and financial performance

• Coordinate estimates, progress updates, delivery commitments, customer approvals, and quotations with customer service and admin staff.
• Resolve escalated complaints and support customer retention, service follow-ups, and customer feedback.
• Monitor revenue, labour sales, technician utilization, profitability, operating expenses, overtime, wastage, and outsourcing costs.
• Review profit and loss reports with accounts and explain performance gaps to management.

Parts, team, and administration

• Coordinate parts and consumables sourcing, supplier follow-ups, returns, warranty replacements, and equipment maintenance.
• Manage staff attendance, work allocation, performance, training, briefings, and resource recommendations.
• Coordinate completed job documentation, invoicing, open job cards, billing disputes, receivables, and vehicle release procedures.

Safety and reporting

• Enforce safety procedures, personal protective equipment use, safe machinery operation, housekeeping, and proper handling of oils, chemicals, and waste.
• Report accidents, damage, unsafe conditions, and equipment failures; keep safety equipment accessible.
• Submit weekly and monthly reports to the CEO covering workshop performance and job activity.

Requirements

• Manage and supervise workshop staff, including technicians and workshop administration staff.
• Meet management-approved revenue, profitability, productivity, and customer satisfaction targets.
• Ensure workshop jobs are completed safely, accurately, and on time.
• Maintain proper job documentation and update job status, labour hours, parts usage, and completion details in the ERP system.
• Ensure repairs follow approved procedures and applicable manufacturer recommendations.