Workplace Ambassador

Overview

Workplace Management

• Administration and monitoring of general maintenance within the facility
• Coordinate service visits with property management representatives and vendors
• Provides hospitality and support for guests, visitors, and employees at client location
• Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
• Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
• Works with all internal departments such as IT, Security, ….
• Detailed inspections to discover all issues and assign tickets
• Proactive in finding improvements and following through on a plan to complete
• Identify costs saving ideas on a monthly basis
• Coordinates special events in support of client or CRE

Vendor and Supplier Management

• Manage Facilities contracts on behalf of the client as managing agent
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review

Relationship Management

• Single point of contact for all landlord queries and escalations
• Local point of contact with client’s IT team
• Local contact with the data centre providers – HVAC, UPS, Communications
• Local contact with security, provide print login credentials

Account Performance

• Develop and maintain strong and healthy relationships with the client and landlord
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
• Administration and monitoring of general maintenance within the facility
• Provides hospitality and support for guests, visitors, and employees at client location
• Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
• Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
• Detailed inspections to discover all issues and assign tickets
• Proactive in finding improvements and following through on a plan to complete

, Experience & Qualifications Skills

• Excellent interpersonal, communication and organisational skills
• Outstanding customer service skills,
• Ability to work independently and part of a remote team
• Ability to multitask and work without direct supervision
• Always maintain professionalism
• Proficient in MS Office and possess excellent written and verbal communication skills
• ompetencies
• Strong communicator
• Passion for quality
• Self-motivated; confident & energetic - excellent time keeper
• Able to work independently and use own initiative
• Ability to operate in a fast-paced environment
• Flexible
• Exhibits honesty & trustworthiness, open to new ideas & willing to challenge status quo
• Fluent in French and English (written and verbal)

Experience

• At least 2 years’ experience working in facilities/property management or a related field
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Excellent organisational skills
• Strong interpersonal skills with training experience to guide multi-functional teams
• Excellent PC skills, proficient in Microsoft Word and Excel
• Interest in continuous improvement and development of new technologies
• Hospitality Backgrounds is a plus