Workforce Management Coordinator

Role overview

Key responsibilities

• Maintain rosters end to end and ensure published rosters comply with employment and industrial instruments.
• Build, publish, manage and audit rosters and baseline demand against the workforce plan; coordinate backfill and optimise shifts.
• Maintain accurate attendance, employee profile and user access data in the workforce management system.
• Support system upgrades, user acceptance testing and audits; maintain data integrity and quality.
• Analyse roster performance, identify weaknesses and provide evidence-based workforce planning recommendations.
• Provide administrative support to the Contract Manager and team, and liaise between Payroll and Operations about employee hours.

What you bring

• Knowledge of business operations, productivity KPIs, service levels, and the relationships among quality, productivity, payroll and invoicing.
• Advanced knowledge of workforce planning, workforce planning software, associated hardware and CRM systems.
• Competence in workforce management methodologies and experience in workforce planning and scheduling.
• Experience managing complex forecasting algorithms across multiple contact channels and stakeholder groups.
• Strong planning, organisational and stakeholder engagement capabilities; ability to analyse data accurately.
• Technical capability across Microsoft Office applications and relevant technologies.

Schedule

• Monday to Friday, 7:00 am to 3:00 pm.

Location

• The description states the role is located in Carlton, Victoria; the source listing identifies Parkville, Victoria.

Benefits

• Career development, ongoing learning, supportive leaders and a collaborative team culture.
• Wellbeing benefits, meaningful service work and long-term career opportunities within a government-backed contract.

About Serco

Application

• Submit a CV as one document; include any cover letter merged with the CV.