Maximo Data & Support Analyst

Role overview

Workplace and contract

• Hybrid role, home-based with ad-hoc travel when required.
• Full-time, permanent position.

Responsibilities

• Triage Maximo support requests according to priority and impact.
• Process and validate asset, location, job plan, and work order data amendments under change control.
• Resolve data discrepancies and escalate complex configuration issues.
• Complete user access checks and monitor scheduled jobs.
• Identify poor-data root causes and support corrective and preventative actions.
• Support front-line development and deputise for the Maximo Developer when needed.
• Lead audits and maintain records of amendments, decisions, and resolutions.
• Train users and document workflows and processes.

What you’ll need

• Experience administering data in an asset or work management system; IBM Maximo is ideal.
• Understand asset, location, work order, and job plan data relationships.
• Use SQL or similar tools to query and validate data.
• Be detail-oriented, calm, methodical, and able to handle varied, time-sensitive work.
• Communicate technical issues to non-technical colleagues.

Desirable experience

• Maximo development, including automation scripts, integrations, or reporting, is advantageous but not essential.
• IBM Maximo Application Suite (MAS 9) experience is desirable.
• Asset-intensive sector experience, such as defence, maritime, utilities, or rail, is desirable.
• Change control or system administration governance familiarity is desirable.

Screening and eligibility

• BPSS security screening is required; eligibility for SC clearance is an advantage.
• Applicants must have the right to work in the UK; sponsorship is not available.

Benefits

• Flexible working may be considered; benefits include a 6% pension, discounts, health and wellbeing support, and career development training.