Warehouse Supervisor

Role Purpose

Operations

• Supervise receiving, inspection, storage, picking, packing, issuing, and dispatching of materials.
• Verify incoming goods against purchase orders and delivery documents, reporting discrepancies and damages.
• Ensure accurate and timely fulfillment of customer orders and internal material requests.
• Maintain proper stock rotation, storage locations, labeling, and warehouse space utilization.
• Supervise warehouse personnel, assign tasks, monitor performance, and provide on-the-job training.
• Ensure proper use, handling, and maintenance of warehouse equipment.
• Enforce warehouse safety procedures, equipment operating guidelines, and company policies.

Planning

• Organize daily warehouse activities and allocate manpower and equipment according to operational requirements.
• Plan and conduct cycle counts and physical inventory checks to maintain stock accuracy.
• Monitor inventory levels and storage capacity to support efficient material flow.

Development

• Identify and implement improvements in warehouse processes, productivity, inventory accuracy, and cost efficiency.
• Recommend measures to minimize stock losses, damages, and discrepancies.

Stakeholder Management

• Coordinate with Procurement, Logistics, Production, Sales, and other relevant departments to ensure timely material movement.
• Escalate inventory discrepancies, damaged goods, equipment issues, and operational risks to relevant stakeholders.

Reporting

• Monitor warehouse performance against KPIs, including inventory accuracy, order fulfillment, dispatch timeliness, productivity, and stock discrepancies.
• Prepare and submit inventory reports, cycle count results, and warehouse performance updates.
• Report safety incidents, operational issues, and resource requirements to the line manager.

Record Keeping

• Maintain accurate records of goods received, goods issued, stock transfers, returns, and inventory adjustments.
• Ensure warehouse transactions and inventory records are accurately updated in SAP or other relevant ERP/Warehouse Management Systems.
• Maintain documentation related to stock counts, equipment inspections, and warehouse safety compliance.

Education & Certifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
• Forklift Operator Certification, where applicable, preferred.
• Occupational Health and Safety training or certification preferred.

Experience

• 3-4 years of relevant warehouse experience, including supervisory responsibilities.