Manager, Service
Role Overview
The Service Manager manages and develops the overall Service Department within the region.
Responsible for strategic management of the Service area, developing and implementing targets, policies, procedures, and common standards.
Promotes and maintains the image of the company and brands.
Key Skills for This Role
Full Job Posting
Role Purpose
The Service Manager manages and develops the overall Service Department within the region.
Responsible for strategic management of the Service area, developing and implementing targets, policies, procedures, and common standards.
Promotes and maintains the image of the company and brands.
Service Performance Management
- Develop and manage overall service-related financial and operational targets.
- Ensure appropriate measures and controls are in place to achieve these targets.
- Compile, analyze, and present relevant financial and statistical reports to senior management, identifying required actions to support business performance.
KPI Monitoring and Reporting
- Ensure accurate measurement, monitoring, and analysis of all relevant departmental KPIs.
- KPIs include active work in progress, technicians' productivity and efficiency, invoice efficiency, and parts availability for service operations.
- Maintain up-to-date, comprehensive KPI reports and regularly communicate findings to management.
Service Development and Marketing
- Implement new service-related products and solutions introduced by the Distributor to enhance operational efficiency.
- Promote Service Department offerings to existing and potential customers and internally across Business Units.
- Develop and execute improvement strategies aimed at increasing market penetration and service profitability.
Market Intelligence and Strategic Input
- Continuously monitor and analyze market trends, competitive activity, and customer behaviors.
- Provide actionable recommendations to senior management based on market insights.
Knowledge Building and Innovation
- Foster a culture of continuous learning to build organizational know-how and support ongoing service innovation.
Education & Certifications
- University education in a relevant discipline.
Required Years of Experience
- 6-7 years of experience.
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