Waitress

The Waitress is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.

Welcome guests and provide attentive table service throughout the dining experience

Take accurate food and beverage orders and enter them correctly into the POS

Serve food and beverages promptly, ensuring correct presentation and timing

Guide guests through menus and provide recommendations

Monitor guest satisfaction and respond to requests efficiently

Support upselling in line with service standards

Maintain cleanliness and organization of assigned tables and service areas

Coordinate with runners, kitchen, and bar teams to ensure smooth service

Support colleagues to maintain service pace during busy periods

Follow hygiene, safety, and service SOPs at all times

Maintain professional grooming and brand representation

Support opening, closing, and side duties as required

Guest satisfaction and service accuracy

Speed and efficiency of service

Table and section management

Compliance with service standards