Host/Hostess

Role Overview

Key Responsibilities

• Guest Welcome & First Impressions
• Welcome guests warmly and professionally on arrival and acknowledge departing guests courteously.
• Create a strong first impression that reflects the venue’s brand standards, energy, and service culture.
• Manage guest arrivals confidently during busy periods, maintaining calm, friendliness, and professionalism at all times.
• Reservations & Seating Support
• Manage reservations, walk-ins, and waitlists accurately across approved booking channels and systems.
• Support table allocation and seating flow in line with floor capacity, booking priorities, and service readiness.
• Provide accurate wait time guidance to guests and update them professionally where delays or changes occur.
• Coordinate closely with managers and the service team to ensure smooth seating flow and balanced section management.
• Guest Communication & Service Support
• Answer guest phone calls and basic enquiries in a clear, courteous, and helpful manner.
• Escort guests to their tables and present menus where required, ensuring a smooth handover to the service team.
• Communicate guest requests, preferences, special occasions, or seating needs clearly to the floor team.
• Escalate guest complaints, dissatisfaction, or operational issues promptly to the manager on duty.
• Standards & Front Desk Presentation
• Maintain the host stand, entrance, and waiting area in a clean, organised, and guest-ready condition throughout service.
• Uphold grooming, punctuality, professionalism, and brand representation standards at all times.
• Ensure reservation records, guest notes, and front desk materials are accurate, organised, and handled appropriately.
• KPIs & Success Metrics
• Quality of guest welcome and first impression.
• Accuracy and efficiency of reservations, waitlist handling, and table seating flow.
• Clear communication and coordination with service and management teams.
• Professionalism, grooming, and front desk presentation standards.
• Candidate Requirements
• 1–3 years’ experience in a host / hostess, reception, guest-facing, or front-of-house role within hospitality, restaurant, café, or hotel environments.
• Strong communication and interpersonal skills with a warm and confident guest-facing manner.
• Experience using reservation platforms or booking systems is an advantage.
• Ability to remain calm, organized, and professional under pressure during busy service periods.
• Fluent in English; additional languages are an advantage.

Requirements

• 1–3 years’ experience in a host / hostess, reception, guest-facing, or front-of-house role within hospitality, restaurant, café, or hotel environments.
• Strong communication and interpersonal skills with a warm and confident guest-facing manner.
• Experience using reservation platforms or booking systems is an advantage.
• Ability to remain calm, organized, and professional under pressure during busy service periods.
• Fluent in English; additional languages are an advantage.