Floor Supervisor

Role overview

Floor and guest service

• Supervise floor service, guest flow, team coordination, and timely support for service staff.
• Support the Restaurant Manager with daily operations and lead shifts in their absence when needed.
• Handle guest concerns and support service recovery; coordinate tables, seating, reservations communication, and section balance.
• Conduct shift briefings and communicate priorities, reservations, VIPs, menu updates, and service notes.

Team and outlet operations

• Direct service staff and support training, coaching, and performance follow-up.
• Maintain cleanliness, organisation, grooming, and presentation standards.
• Support opening and closing, cashing-up, stock checks, and operational readiness.
• Monitor hygiene, health and safety, and operational procedures; escalate service, staffing, guest, or maintenance issues.

Candidate requirements

• 2–4 years of restaurant or hospitality operations experience, including supervisory or senior floor-level responsibility.
• Strong understanding of floor operations, guest service, reservations flow, and team coordination.
• Able to handle complaints and service issues professionally during busy trading periods.
• Demonstrates leadership, communication, and front-of-house team supervision skills.
• Familiarity with POS systems, cash handling, and shift procedures is an advantage.
• Fluent in English; additional languages are an advantage.

Success measures