Waitress
Skills
About This Role
Overview
- To actively promote the services and facilities of Hotel to guests and visitors
- Assists kitchen staff in replenishing buffet items.
- Record order of guests following departmental policies and sequence of service.
- Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
- Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
- Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
- Open and serve wine /champagne bottles in front of the guest in accordance to the standard.
- Make all varieties of coffee in accordance to the hotel standards.
- Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
- Anticipate guest s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Promote positive guest relations at all time.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Clear each course following procedures laid down in departmental procedures.
- Answer outlet s phone within 3 rings, using correct salutations and telephone etiquette.
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