Waiter/Waitress
Skills
About This Role
Overview
Operates all activities in the F&B service and bar to achieve the financial goals of the section.
Sets up the function under the guidance of the supervisor or manager.
Understands and implements the F & B Policies and Procedures according to Dusit standard in operating the banquet section.
Performs guest service as per Dusit SOPs
Checks the sufficiency of operating equipment and supplies for service and bar and report the supervisor in case of loss or breakage.
Checks the Service Station for completeness of stocks in operating supplies, condiments, glassware, chinaware, and flatware.
Familiarizes with all food and beverage items in the menu, items in the events and special menu, its ingredients, method of preparation, portion size and presentation in order to deliver the complete service to maximize guest satisfaction and impression.
Maintains the sanitation standards in the banquet areas and a clean and wholesome ambiance in the banquet room.
Controls room temperature, ventilation, lighting effects and music.
Communicates effectively with guests, immediate superior and other section heads.
Follows up and picks up food and drinks from the preparation areas.
Attends daily F&B briefing, F&B Meeting and all other training sessions and meeting required for the position.
Follows cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
Follows the cleaning schedule established for banquet section.
Cleans and re-stocks service stations before leaving the shift.
Provides wine service and bartending.
Promotes guest satisfaction in the banquet section.
Applies grooming standards following Dusit policy
Operates all the operating equipment and audio visual equipment.
Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complains./p>
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