Waiter / Waitress

About Our Organization

The Role

Waiters And Waitresses

Key Responsibilities

• **Service Excellence:**
• Execute all F&B service tasks—including greeting, order taking, serving, and billing—in strict alignment with luxury service standards and procedures.
• **Personalized Attention:**
• Go above and beyond to anticipate guest needs, offering tailored menu recommendations and creating memorable dining moments.
• **Problem Solving:**
• Proactively identify potential issues and handle any complaints with empathy, efficiency, and professionalism to ensure complete guest satisfaction.
• **Team Collaboration:**
• Maintain open and proactive communication with colleagues across the kitchen and service teams, always prioritizing the guest’s best interests.
• **Product Knowledge:**
• Maintain extensive knowledge of food menus, beverage pairings, and allergen information to provide accurate and confident guidance to guests.

Qualifications & Experience

• **Experience:**

Minimum

• 1 year
• of direct experience in a similar waiting or service role within a
• 5-star hotel
• or fine dining restaurant.
• **Education:**
• High school diploma is required; a College degree or certification in Hotel Management, Culinary Arts, or a related field is preferred.
• **Language Skills:**
• Strong command of both written and spoken

English

• is required.
• Proficiency in additional languages (e.g., Arabic, French, Russian, Mandarin) is a significant asset.
• **Personal Attributes:**
• A genuine service-oriented personality with high Emotional Intelligence (EQ).
• You must possess a warm demeanor, excellent grooming, and a passion for hospitality.

Core Competencies

• *These are the functional skills required to succeed in this role:*
• **Guest-Centric Mindset:**
• An innate ability to prioritize the guest’s comfort, anticipating desires before they are expressed and delivering service with warmth and sincerity.
• **Results Orientation:**
• A focused approach to achieving service targets, maintaining high accuracy in orders, and driving positive guest feedback scores.
• **Continuous Learning:**
• A proactive attitude toward self-improvement, eagerly absorbing new knowledge about menu changes, wine pairings, and service techniques.
• **Resilience:**
• The capacity to remain calm, composed, and professional during peak dining hours or when handling challenging situations.
• **Adaptability:**
• The flexibility to adjust quickly to changing shifts, diverse guest cultures, and evolving operational requirements.

Our Values

• *These guiding principles define our culture and how we operate:*
• **Uncompromising Service Excellence:**
• Guests are our top priority.
• We take pride in keeping our promises and value the trust placed in us to deliver flawless dining experiences every time.
• **Ownership & Accountability:**
• No detail is too small.
• We take full responsibility for our actions, driving efficiency and quality in every task to ensure the success of our team and business.
• **Agility & Responsiveness:**
• In a fast-paced environment, speed matters.
• We adapt quickly and possess the energy and skills to respond immediately to guest needs without compromising quality.
• **Collaborative Spirit:**
• We believe in the power of teamwork.
• Our staff works together with high energy and positivity, supporting one another to achieve common goals.
• **Innovation & Forward Thinking:**
• We embrace change and challenge the status quo.
• We constantly seek new ways to enhance the dining experience and stay ahead of industry trends.

Why Join Us?

• Opportunity to work with a globally recognized luxury brand in a landmark location.
• Competitive tax-free salary and comprehensive benefits package (health insurance, annual flights, service charge, meals on duty).
• A supportive environment that encourages career growth and skill development within an international group.
• The chance to interact with a diverse, high-profile clientele in world-class dining venues.