waiter / Waitress
Key Skills for This Role
Full Job Posting
Qualifications
- A relevant diploma or qualification in hospitality, food and beverage, tourism management, or a related field is ideal.
- The role asks for 1–2 years of similar experience; luxury hotel or upscale restaurant experience is preferred.
- Strong customer-service, communication, and interpersonal skills are required.
- Good knowledge of food and beverage products, service standards, and restaurant operations is required.
- Micros or a similar POS system is advantageous.
- Professional grooming and presentation, a positive attitude, teamwork, and shift flexibility are expected.
Customer service
- Deliver exceptional, personalized service in line with hotel standards and the brand promise.
- Welcome guests, build positive relationships, anticipate needs, and respond promptly and professionally.
- Handle comments, concerns, and inquiries courteously, with appropriate follow-up and resolution.
- Provide attentive service and collaborate with colleagues and other departments.
Food and beverage operations
- Follow established food and beverage service standards and maintain appropriate par levels of equipment, supplies, and guest amenities.
- Welcome and seat guests, present menus, take orders, and serve food and beverages according to service sequences.
- Know menu items, ingredients, beverages, promotions, and special offerings; answer questions and make suitable recommendations.
- Promote and upsell food and beverage items in a natural, guest-focused manner.
- Set, clear, and reset tables; keep the assigned station and surrounding service areas clean and ready.
- Use the Micros/POS system for order processing and billing; present bills and process payments accurately.
- Perform cashiering as needed and handle cash and card transactions securely under finance procedures.
- Communicate guest preferences, dietary requirements, allergies, and special requests accurately to relevant colleagues.
Teamwork and other duties
- Work supportively with colleagues and other departments and communicate with kitchen, bar, and food and beverage teams.
- Support colleagues during busy periods and participate in training, briefings, development activities, and meetings.
- Maintain grooming, presentation, and hygiene standards; follow the employee handbook, hotel policies, and procedures.
- Comply with food safety, health and safety, fire safety, security, and appropriate-use requirements for hotel systems and resources.
- Adapt to operational changes and carry out other reasonable duties assigned by supervisors or management.
Work context
- The responsibilities describe guest-facing hotel and restaurant food and beverage service.
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