Assistant L&D & Talent Acquisition Manager
Role Overview
Position: Assistant Manager – Learning & Development and Talent Acquisition
Key Skills for This Role
Full Job Posting
Qualifications
- University degree or diploma, preferably in HR Management, Business Administration, Hospitality Management, or a related field.
- Experience in Learning & Development, HR, Talent Acquisition, or hotel operations; hospitality experience is preferred.
- Understanding of training needs analysis, training coordination, employee development, and recruitment processes.
- Knowledge of Forbes Travel Guide and LQA standards is an advantage.
- Strong communication, presentation, interpersonal, and organizational skills; able to facilitate engaging training.
- Proficiency in Microsoft Office and familiarity with learning management and recruitment systems.
- Able to maintain confidentiality, manage multiple priorities, and build professional relationships.
Learning and Development
- Identify training needs and coordinate the annual training plan and monthly training calendar with the HR Manager.
- Monitor departmental skills training and standards compliance; support trainers to conduct an average of 3–5 skills sessions monthly.
- Coordinate training so each employee receives at least 3 hours of skills training per month.
- Plan, deliver, and evaluate general, core, supervisory, and management development training.
- Coordinate employee orientation and Forbes Travel Guide, LQA, hygiene, health and safety, fire safety, and computer training as needed.
- Use classroom instruction, demonstrations, discussions, simulations, and role-playing; develop and update training materials and assessments.
- Implement e-learning and other digital learning initiatives; monitor brand standards and recommend service-quality improvements.
- Maintain training attendance, reports, evaluations, employee development documentation, and grooming-standard follow-up.
- Support employee engagement survey actions and promote a hotel-wide learning and development culture.
Talent Acquisition and Onboarding
- Coordinate recruitment with the HR Manager and department heads, including vacancies, CV screening, shortlisting, interviews, and HR interviews.
- Work with departmental leaders to understand staffing needs and identify suitable candidates.
- Coordinate with local and international recruitment agencies, schools, colleges, universities, and other partners.
- Maintain relationships with hospitality institutions and coordinate internship recruitment, placements, and onboarding.
- Maintain candidate trackers and recruitment records; support new-joiner orientation and hotel-standard introductions.
- Provide general HR administrative and operational support and assist with HR projects.
Service, Financial and Employee Support
- Deliver training that supports guest satisfaction, service consistency, personalized service, and hotel brand standards.
- Respond to employee, candidate, and internal training requests courteously and follow up with relevant teams.
- Assist with the annual training budget, monitor spending, coordinate external providers, and maintain authorized expenditure records.
- Support recruitment, employee development, succession planning, coaching, mentoring, and identification of high-potential employees.
- Promote employee welfare, safety, professional development, engagement, and consistent application of hotel policies.
- Support HR team development, employee communications, engagement activities, recognition programs, and career guidance.
Administration and Conduct
- Prepare and communicate employee materials, HR schedules, announcements, notice-board updates, policies, and training reports.
- Maintain accurate training, recruitment, development, and employee records; handle sensitive information confidentially.
- Maintain professional relationships with employees, guests, department leaders, training providers, agencies, and institutions.
- Follow hotel policies and requirements for fire safety, hygiene, occupational health, safety, and security.
- Attend meetings and training, maintain professional presentation and an organized work environment, and perform other reasonable assigned duties.
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