VP, FCO Governance, Quality, and Capability

Role Overview

Governance and Control Oversight

• Design and implement an FCO governance framework with clear accountability across processes.
• Establish control standards, procedures, and operating models across audit, regulatory, and internal audit findings.
• Coordinate governance forums and provide credible challenge to AML, sanctions, TBML, and fraud monitoring teams.
• Define and maintain governance, MI, quality control, and training frameworks.

Management Information and Reporting

• Own a comprehensive MI and reporting framework across FCO.
• Define KPIs and KRIs covering productivity, quality, risk, and customer outcomes.
• Ensure reporting is accurate, timely, and insight-driven for senior management and ExCo.
• Standardize reporting across geographies and teams and develop forward-looking dashboards.

Quality Control and Assurance

• Establish a global quality control and outcome testing framework.
• Define quality standards, review methodologies, and sampling approaches.
• Identify systemic issues and control weaknesses and drive root cause analysis and sustainable remediation.
• Provide independent assurance over alert investigations, STR quality, and decision-making consistency.

Training and Capability

• Design and implement training and capability frameworks across FCO.
• Develop training needs analyses, training plans, role-based learning paths, and certification frameworks.
• Ensure staff training covers AML/CTF typologies, sanctions risks, fraud typologies, investigation standards, and regulatory expectations.
• Drive professional development and knowledge management across onshore and offshore teams.

Operational Excellence and Engagement

• Lead process standardization, simplification, optimization, automation, and workflow enhancement initiatives.
• Align governance, analytics, quality control, and FCO teams around a cohesive operating model.
• Engage Group Compliance, Internal Audit, and first-line stakeholders and support regulatory reviews and audits.
• Escalate material risks and control weaknesses and recommend control and process enhancements.

Qualifications and Experience

• Bachelor’s degree or higher in management, banking, finance, or a related field.
• ACAMS and/or ICA certification in a relevant compliance, financial crime, or risk discipline.
• 12–15+ years of relevant experience within global financial institutions.
• Experience with governance, control frameworks, MI, reporting, analytics, quality assurance, testing, audit, and large-scale operations or transformation.
• Strong understanding of AML/CTF, TBML, sanctions, fraud regimes, typologies, and investigative processes.
• Ability to lead large multi-location teams, influence senior stakeholders, and translate data into strategic decisions.

Preferred Experience

• Technology-enabled transformation experience, including analytics and automation, is highly desirable.

About First Abu Dhabi Bank