Visa Services Consultant
Role Overview
Delivers accurate, courteous visa support across multiple service channels.
Processes applications in a timely and compliant manner, maintains documentation standards, and supports internal and external customers under UAE immigration requirements.
Key Skills for This Role
Full Job Posting
Role purpose
Delivers accurate, courteous visa support across multiple service channels.
Processes applications in a timely and compliant manner, maintains documentation standards, and supports internal and external customers under UAE immigration requirements.
Visa processing and customer support
- Provide professional support through walk-in, digital, and B2B channels, following company service standards.
- Screen, enter, and submit visa applications through UAE immigration systems, ensuring accuracy, completeness, and timely submission.
- Prepare visa-related documents, including NOCs and sponsorship letters, and maintain audit-ready digital and physical records.
- Process payments, prepare daily revenue summaries, and coordinate refunds for rejected applications.
- Resolve application queries with customers and external authorities, escalating complex cases when needed.
- Assist employees and their families with visa processing in line with internal procedures and UAE immigration criteria.
Qualifications and experience
- 10 years of schooling or an equivalent high school certificate.
- At least 1 year of customer service or administrative experience; travel, government services, or visa-processing experience is ideal.
Additional advantages
- A diploma in a travel-related discipline is an advantage.
- Familiarity with visa-processing platforms and relevant government portals is an advantage.
- Spoken and written Arabic and English, organized record keeping, and Microsoft Excel, Word, and Outlook are listed as advantageous capabilities.
- Clear professional communication, responsive customer service, and attention to detail are listed as advantageous capabilities.
Benefits
- The posting mentions a tax-free salary and travel benefits, including discounts on flights and hotel stays.
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