Business Support Manager, dnata Travel

Role overview

Sales leadership and planning

• Lead and optimize sales performance across business units, regions, and the GCC travel trade using performance insights.
• Own annual sales planning for key accounts across source markets, establish targets, and drive performance.
• Set commercial priorities and provide direction to the sales team supporting business units, key accounts, and travel-trade partners.
• Shape Peninsula Hotels sales activation and provide frontline teams and partners with portfolio knowledge, campaigns, and booking tools.

Commercial delivery and representation

• Use sales and market insight to develop targeted programmes for priority accounts and markets.
• Oversee operational and reservation escalations and protect commercial relationships.
• Drive improvements to the end-to-end booking experience across dnata Travel business units and the travel trade.
• Represent the business in sales calls, international trips, roadshows, exhibitions, and familiarization trips.

Required qualifications

• Bachelor’s degree and 5+ years’ experience in the travel industry, including significant commercial, sales, or business-development experience in a complex travel environment.
• Commercial judgment, autonomy, and the ability to make sound decisions in dynamic markets.
• Proven senior relationship-building skills across the travel trade and wider industry.
• Geographical and tourism-industry knowledge and excellent executive-level written and spoken English.

Advantageous experience

• Commercial leadership, influencing, and negotiation capability is an edge.
• Middle East travel-market knowledge, ideally from hotels, airlines, or the wider travel sector, is an edge.
• Experience across multiple markets or international sales channels is an edge.
• Using sales-performance data and market intelligence to shape strategy and drive growth is an edge.

Salary and benefits

• The posting describes an attractive tax-free salary but gives no salary amount or pay cadence.
• Benefits include travel privileges and discounts on flights and hotel stays.

Location

• The role is based in Dubai.