Quality Assurance Coordinator - dnata Travel

Role purpose

Audits and corrective actions

• Conduct process-compliance audits, document non-compliance, and submit audit reports to the Quality Assurance Manager.
• Follow up with business units on corrective actions and coordinate second-party audits with business units and external providers.
• Conduct internal reviews and audits, including periodic reviews of customer complaints, and present findings, trends, and recommendations.

Feedback and process improvement

• Administer customer feedback and work with line and customer-support departments to ensure timely corrective action.
• Review procedures, identify system bottlenecks, and recommend efficiency improvements.
• Use benchmarking, audit, and customer-feedback findings to advise on continual improvement and support initiatives.

Documentation and support

• Review procedures and work instructions and ensure current versions are available to designated teams.
• Support awareness training, customer-survey collation, audit preparation, meetings, and management reviews.
• Monitor policies and procedures and update them to include regulatory changes.

Required qualifications

• Vocational qualification or diploma (12+2 or equivalent).
• At least five years of Quality Assurance experience.
• Experience in a similar large services-sector organization or an aviation services business.

Advantageous qualifications

• Understanding of Quality and Safety Management Systems and hands-on experience using relevant tools.
• High computer literacy; strong administration and communication skills.
• Knowledge of standards, auditing, documentation, and report writing.

Salary and benefits

• The posting describes an attractive tax-free salary and travel benefits, including discounts on flights and hotel stays; no compensation amount or cadence is stated.