UAE National Warranty Executive | Al-Futtaim Automotive | Honda & Trad
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About the Role
Provide warranty support by verifying claims, maintaining data accuracy, and resolving issues, requiring strong attention to detail and communication skills.
Key Skills for This Role
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Overview
As a Warranty Executive, you will provide front-line warranty support to Aftersales teams by verifying and validating warranty claims prior to submission in the manufacturer’s portal for reimbursement.
You will maintain accurate master data for GL reconciliation, support SAP/DMS data activities (including loading warranty package prices), and help resolve warranty-related issues via the National Service Desk.
This is a high-volume, high-accuracy role—processing 250+ claims per day and generating approximately AED 200,000 per day in warranty revenue—where precision is critical as rejected claims may not allow rework.
What you will do
- Provide warranty support to service teams across Aftersales locations, answering queries and resolving issues via the service desk.
- Verify, validate, and submit warranty claims in manufacturer portals in line with principal guidelines and timelines.
- Liaise with Aftersales, Finance, and IT/EIT stakeholders to reconcile warranty GL accounts and support accurate reporting.
- Coordinate with principals on pre-approval requisitions and manage related follow-ups.
- Support internal warranty audits, identify gaps, and implement action plans to strengthen compliance and processes.
- Submit warranty invoices to manufacturers for settlement and support claim reimbursement follow-through.
- Maintain SAP master data and support DMS activities (e.g., loading warranty package prices) to enable smooth system integration.
- Support Mopar/extended warranty contract administration (submission, approvals, activations) in the principal portal and SAP.
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