UAEN Resolution Representative | Retail | IKEA YAS Island

Overview

• Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
• Provide bags or trollies as appropriate to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously.
• Greet and welcome customers on arrival at Smaland and explain the Smaland admission policy in a friendly manner.
• Make announcements and pages to customers if there is any issue with the children in the playroom area.
• Follow SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, or vouchers.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading and upon close of trading to ensure accurate cash handling.
• Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk for reconciliation.
• Ensure customers who come to the Returns & Exchange desk perceive the policy as generous and quick.
• Handle returns and exchange issues based on own judgment and management's guidelines.
• Use information from Returns & Exchange desk to detect and act upon product faults or safety issues.
• Brief the Duty Manager on complaints requiring management assistance.
• Ensure the safety of children in Smaland is the main priority, providing a safe environment.
• Adhere to all system procedures as per policy.
• Prepare reports for analyzing trends on sales, profitability, and performance of the store.
• Book IKEA services such as Home Delivery, Assembly, Measurement.
• Follow up on out-of-stock articles in self-serve.