Head of Aftersales - Commercial Vehicles & Construction Equipment
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
As the Head of Aftersales, you will be responsible for leading the Service, Parts, and Uptime functions across the Trucks and Construction Equipment divisions at FAMCO. Based in.
Key Skills for This Role
Full Job Posting
Overview
As the Head of Aftersales, you will be responsible for leading the Service, Parts, and Uptime functions across the Trucks and Construction Equipment divisions at FAMCO.
Based in Dubai, this senior leadership role is critical to ensuring operational excellence, customer satisfaction, and profitability in line with company and OEM standards.
Reporting to the GM Aftersales, you will drive strategic initiatives, optimize performance, and elevate the aftersales experience for our customers
What you will do
- Develop and implement aftersales strategies that align with business goals.
- Lead departmental operations across CE, Truck, and Dealer Aftersales functions.
- Monitor and improve P&L performance for the aftersales division.
- Drive growth in service and parts revenue through customer retention and market penetration.
- Oversee compliance with OEM warranty procedures and service quality standards.
- Collaborate with OEM partners and suppliers to ensure up-to-date service offerings and technical excellence.
- Enhance customer satisfaction and loyalty through effective service recovery and feedback systems.
- Lead, mentor, and develop a team of 6+ direct reports and broader staff.
- Promote a high-performance culture focused on safety, accountability, and continuous improvement
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Private Company (LLC)
Parts Advisor | Al-Futtaim Automotive | Global Aftersales
United Arab Emirates, UAE
Join Al-Futtaim Automotive as a Parts Advisor in Abu Dhabi & Dubai, where you’ll be at the heart of our aftersales operation—connecting customers, workshop teams, and parts supp...
Visual Merchandiser Assistant | Retail | M&S | UAE
Dubai, UAE
The Visual Merchandising Assistant is tasked with implementing and maintaining the M&S brand image in-store, ensuring visual consistency to provide customers with an inspiration...
Design Manager I Real Estate I Construction
Dubai, UAE
The Design Manager is responsible for overseeing all design functions and working collaboratively with departments such as operations, procurement, planning, and commercial. Thi...
Workshop Planner | Al-Futtaim Automotive | Global Aftersales Abu Dhabi
United Arab Emirates, UAE
Be part of Al-Futtaim Automotive in Abu Dhabi as a Workshop Planner, where you play a critical role in ensuring smooth and efficient workshop operations. In this position, you w...
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
The role of the Agricultural Engineer is to ensure a clean, organized, and visually appealing store that provides customers with a comprehensive shopping experience. The positio...
UAEN Resolution Representative | Retail | IKEA YAS Island
Abu Dhabi, UAE
Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available. Provide bags or trollies as appropriate to facilitate the shopping jou...
UAE National | Administrative Executive | Al-Futtaim Automotive |Honda
Dubai, UAE
As an Administrative Executive, you will play a key role in supporting day-to-day automotive operations and ensuring smooth coordination across multiple business functions. This...
General Practitioner (Filipino) - HealthHub Clinic, Al Karama, Dubai
Dubai, UAE
Provide comprehensive general practice care, manage medical conditions, and promote wellness while ensuring patient-centered communication and collaboration in a multicultural t...
Parts Advisor | Al-Futtaim Automotive | Global Aftersales
United Arab Emirates, UAE
Visual Merchandiser Assistant | Retail | M&S | UAE
Dubai, UAE
Design Manager I Real Estate I Construction
Dubai, UAE
Workshop Planner | Al-Futtaim Automotive | Global Aftersales Abu Dhabi
United Arab Emirates, UAE
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
UAEN Resolution Representative | Retail | IKEA YAS Island
Abu Dhabi, UAE
UAE National | Administrative Executive | Al-Futtaim Automotive |Honda
Dubai, UAE
General Practitioner (Filipino) - HealthHub Clinic, Al Karama, Dubai
Dubai, UAE